Returns policy
StreamZ Global product range has a 12-month warranty from the date of receipt.
Returns are classed as ‘unwanted goods’, ‘damaged goods in transit’ or ‘warranty returns’. All online purchases made on www.www.streamz-global.com agree to this policy.
Damaged products after use are not covered under warranty.
No representation or warranty is made as to the fitness of goods for the purpose for which they are intended, or for any particular purpose. StreamZ Global are unable to guarantee results and do not offer refunds or returns if customers have not found the results they were hoping for.
Items returned without preauthorisation will be rejected.
Return process for unwanted goods (unused goods)
If you are not 100% satisfied with your purchase, you can return the product in the condition it was received and get a full refund or exchange the product for another one, be it similar or not. This includes international purchases.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows online buyers to request refunds the moment they place the order and ends 14 days from the day the goods are received. Items must have been returned and in the condition they were received in, brand new. Your right to cancel an order for goods placed on www.www.streamz-global.com starts the moment you place your order and ends 14 days from the day you receive your goods. As a gesture of goodwill to our USA online customers we pass this return facility onto them too – extending the timeline if tracking numbers for the return are passed to our support team.
StreamZ does not offer free returns and as such the cost of returning unwanted goods is to be covered at your own cost. This includes international delivery costs. We would advise that all return consignments are fully tracked as full ownership of the consignment is only handed back to StreamZ Global upon a signature on the inbound consignment.
Once StreamZ take receipt of the returned item(s), as long as the returns process is followed (as detailed at the bottom of this page) payment refunds will be made with 72 hours (Monday – Friday) and refunded to the payment gateway used at the time of order.
Warranty Return Process (if damaged)
Streamz products have a 12-month warranty from the date of receipt.
No returns process is in place on used items, unless the items is damaged or broken due to a result of a defect in the manufacturing process.
A replacement service is in place for any defected issues that may occur within 12 months of purchase; this includes issues relating to the aesthetics of the product but excludes any return requests based on the purpose for which they are intended, or heavily worn/used products which have not been deemed to be maintained.
Return on defected items once in use and not relating to delivery damage is at the full discretion of StreamZ Global.
Returns on damaged items due to general ‘wear-and-tear’ will not be accepted. Please take special note of the care of item within the products instructions. Please be aware that as with any product used outside general care and maintenance is required on the product to retain warranty rights.
Return process for damaged/missing goods in transit
Where goods are dispatched by courier, notification of damage to any packaging or contents within must be made in writing to the StreamZ support team within 48 hours of receipt. Pictures showing the damaged box to be used as adequate evidence will be requested to enable a claim with the courier. Once a claim has been completed and the damaged items are returned to StreamZ a full refund or exchange can be arranged.
In the event of non-delivery of any goods notification must be made to StreamZ in writing with 48 hours of receipt of delivery. Unless the above instructions are followed StreamZ Global shall not incur any liability to any persons or loss of or damage to the goods.
All orders are processed by our fulfilment team in Alberta.
Please note: No representation or warranty is made as to the fitness of goods for the purpose for which they are intended, or for any particular purpose. StreamZ Global are unable to guarantee results and do not offer refunds if customers have not found the results they were hoping for.
RETURN PROCESS TO FOLLOW
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1/ Contact StreamZ support at help@streamz-global.com or via the contact us page with a copy of your StreamZ order number/reference and explain the reason for your return.
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2/ StreamZ support team will provide you a returns number. The support team may request pictures instead of asking you to return the items if the items are being returned as faulty and for warranty replacements.
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3/ Send the goods back to StreamZ ensuring it is properly packed and sent via tracked delivery; goods remain the property of the buyer until received by StreamZ and must be returned in the same condition as received. Prepaid envelopes or returns labels are not provided by StreamZ and no refunds are made to cover and shipping or delivery charges.
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4/ The refund of funds will be carried out by StreamZ accounts department within 5 days of receipt, and refund completed via the method purchased. No return process is available on items purchased outside of our authorised channels.
Items returned without preauthorisation may be rejected and returned to the sender at the senders cost.
Update relating to Covid-19 and the United Kingdom lockdowns in place:
Our return process is slightly different to usual as our offices are currently closed so our warehouse team are completing any returns for us. Due to the virus we have a 72 hrs quarantine time before our warehouse staff are able to open return packages which does delay us processing the return by a few days. You will need to add your job number to the actual address which you can find on the order details we originally sent you. (this is vital so our warehouse knows who you are)
Please do not return your item until you have contacted our team via help@streamz-global.com.